Management

Recipe for Great Customer Experiences [Scott Herring]

[vc_row][vc_column][vc_column_text] "There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else." Sam Walton One of the keys to longevity for any business is repeatedly providing a good (or better yet, great) customer experience. Without customers, businesses fail - [...]

By | July 4th, 2016|0 Comments

Leadership: An Insider’s Guide

Leadership can be defined in many ways, but I view it as a succession of roles that one must take in an organization in order to develop a team. Since we are clarifying the terminology, I would characterize the success of the leader as being defined by the ability of the team to cohesively work [...]

By | January 1st, 2016|0 Comments